AI receptionist for accounting firms: no call goes unanswered, even at the height of tax season

Tax season: every call pulls you out of the books

You’re deep in a client’s books. myDATA on one screen, a half-finished reconciliation on the other, and an AADE deadline getting closer. The phone rings — for the third time in half an hour. The client on the line only wants to ask whether their tax return is ready. The question takes a minute; finding your train of thought again takes far longer.

During tax-filing season the problem multiplies. The same questions, from dozens of clients, in exactly the weeks you have the least time to spare. If you pick up every call, the real work falls behind. If you don’t, clients worry and call again.

What does an AI receptionist for accounting firms do?

Parousa is a digital assistant that answers the calls you can’t get to — around the clock, including outside office hours. She speaks natural Greek and serves callers in English when they don’t speak Greek. She books appointments directly into your calendar — it syncs with Google Calendar during the call — and answers the routine questions you have configured yourself: opening hours, address, whatever else you want her to say.

For what she cannot — and should not — answer on her own, like “is my tax return ready?”, she takes a clear message with the client’s name and subject and notifies you. You reply once you’ve finished what’s in front of you: one glance at your messages instead of ten interruptions. And something that matters: Parousa always introduces itself as the office’s digital assistant — it never pretends to be human.

Discretion and personal data

Clients trust an accounting office with their income, their assets, their company’s finances. The same discretion has to hold on the phone. Parousa was designed with the GDPR in mind: the call’s details are used only to handle the client’s request — to book the appointment or to get the message to you. For nothing else.

She gives out no information about client matters and makes no guesses about tax questions. Anything that needs human judgment — your judgment — is written down and passed on to you.

How to get started

You change nothing about how the office runs. Three steps:

• Divert the calls you can’t get to to Parousa, with a simple call forward from your existing number. No new number, no equipment.
• Parousa answers in natural Greek, whatever time the phone rings — at the height of the season and on a quiet afternoon alike.
• Appointments go into your calendar and messages come to you, so you reply when it suits you.

Parousa will be available soon. If you’d like your office to be among the first to try it, leave us your email and we’ll let you know as soon as it’s ready.