A phone answering service for your law firm, for when you're in court
Courts in the morning, contracts at midday, meetings in the afternoon — and the office phone rings with no one to pick it up. Parousa is a phone answering service for law firms: a digital assistant that answers in natural Greek around the clock, books appointments in your calendar and takes an accurate message. It gives no legal information — the legal advice comes from you alone.
One email when it's available — no spam.
Half the day out of the office — and the phone won't wait
Court hearings, contracts, land registries, meetings off-site. A lawyer's work is rarely done from behind a desk — and the calls come in at exactly the hours you're away. A prospective client calling for the first time rarely leaves a message on the voicemail; often they simply call the next firm.
If you don't have a permanent law-firm secretary, or if your secretary can't keep up with every call during peak hours, each missed call could be a case you'll never even know you lost.
What is a phone answering service for a law firm?
It's a service that answers your office phone when you can't. Parousa does this with a digital assistant that speaks natural Greek: you forward to it only the calls you can't get to, while your number stays exactly the same.
The assistant answers around the clock, including weekends and holidays. It books the appointment in your calendar itself, takes a message when needed and keeps you informed. This isn't an impersonal call centre — it's a steady first line for the calls that would otherwise go unanswered.
How it works in practice
The way it works is simple:
- You forward the calls you can't get to. You keep your number — nothing changes for your clients.
- The digital assistant answers in natural Greek, around the clock, including weekends and holidays.
- It books the appointment in your calendar itself, takes a message when needed, and you're kept informed.
Discretion and clear boundaries
In law, discretion counts double. Whoever calls a law firm is often going through a difficult moment and wants neither to be rushed nor asked unnecessary questions. Parousa's assistant always introduces itself as a digital assistant — it never pretends to be a person — and asks only for the details needed to manage the appointment.
And one boundary is absolutely clear: it gives no legal information, comments on no cases, expresses no opinion. It books the appointment, takes an accurate message and passes it on to you. The legal discussion happens where it should — with you.
Why an AI secretary for lawyers and not a plain voicemail?
A voicemail records; it doesn't serve. An AI secretary for lawyers does what a good secretary would: it answers politely, asks only what's necessary, suggests a time and books the appointment on the spot in your calendar. The prospective client doesn't leave a message after the beep waiting for you to call back — they leave the call with an appointment booked.
When an appointment isn't needed, the assistant takes an accurate message and lets you know, so you can return the call when you're able to.
Frequently asked questions
Does Parousa give callers legal information or advice?
No. Parousa's digital assistant gives no legal information or advice and does not comment on cases. Its role is specific: it answers the call, books an appointment in the firm's calendar and takes an accurate message, so that the legal discussion happens only with the lawyer.
Do I need to change my office phone number?
No. With Parousa you keep the number you already have and simply forward to it the calls you can't get to — for example when you're in court or outside office hours. Your clients call the same number as always.
Does the caller realise they're speaking with a digital assistant?
Yes. Parousa's assistant always introduces itself as a digital assistant and never pretends to be a person. It speaks natural Greek, politely and discreetly, and sticks to booking the appointment or taking a message.
What happens to the details the caller provides?
The call details are used only to manage the appointment — to record it correctly in your calendar and to keep you informed. The assistant asks only for what is necessary for that purpose.
Does the answering service also respond outside office hours?
Yes. Parousa's digital assistant answers around the clock, including weekends and holidays. Whatever time a client calls, the assistant books an appointment in your calendar or takes a message, and you're kept informed.
Parousa opens soon — join the waitlist
We're getting ready for the first law firms. Leave your details and we'll let you know as soon as the first spots open up.
One email when it's available — no spam.