AI receptionist in Chania: one line, answered in Greek and English
Parousa is an AI receptionist for Chania businesses that live on bookings and appointments — accommodation, rentals, restaurants, salons. It answers around the clock in natural Greek and English, books the appointment or reservation and takes a message when needed — on the number you already have.
One email when it’s available — no spam.
At the old harbour, the next call may come in English
Chania is the tourist heart of western Crete, and you can hear it on the phone: the visitor after a table overlooking the old Venetian harbour, the traveller asking about a room in Halepa or a car from the airport often calls in English. A line that only serves Greek — or doesn’t answer at all because the dining room is full — loses exactly that customer.
Parousa answers in both languages, within the same call: it continues in the caller’s language, records the booking or appointment and shows it in your calendar — whether the customer spoke Greek or English.
The season gives no second chances
Seasonality in Chania is extreme: in the season months, the phone rings while the guesthouse checks people in, the restaurant serves and the rental office hands over a car. The visitor who got no answer doesn’t call back — they already have a list of alternatives open on their phone. And in winter, when staff thins out, the line still has to be answered.
See what a missed call can cost in your own season, with your own assumptions, in the missed calls calculator.
With the 28210 or mobile number you already have
You need neither a new number nor equipment. On your line — a Chania landline with the 28210 prefix or a business mobile — you set up simple call forwarding: when you are on the phone or don’t answer, the call passes to the AI receptionist. The setting is made from your handset or your provider account, and customers keep calling the number they see on your sign, your site and the map.
Which Chania businesses it makes sense for
Those that live on the phone in season and want quiet in winter: the hotel and guesthouse taking bookings during check-in, the restaurant on the Venetian harbour that can’t reach the phone mid-service, the hair salon and the beauty centre booking appointments all day. The same holds from the Old Town and Halepa to Platanias and Akrotiri — the line is answered wherever you are.
Every sector in one place: AI receptionist by industry.
Why not a traditional answering service?
A traditional answering service relies on operators taking messages during shift hours — and rarely serves callers in English. In Chania, though, the call that matters often comes late in the evening and in another language. Parousa answers itself, around the clock and in both languages, books the reservation or appointment directly into your calendar and takes a message only when the matter needs you.
Greek, English, GDPR and transparency
Parousa introduces itself as a digital assistant on every call, as European AI legislation requires (EU AI Act, Article 50) — and does so in the language of the call, Greek or English. Call data is stored in the European Union and used solely to serve the call and manage bookings; the details are in our privacy policy.
Frequently asked questions
Does it work with 28210 numbers?
Yes. The AI receptionist connects through simple call forwarding from any line — a Chania landline with the 28210 prefix or a business mobile. You set forwarding for “when busy” or “when unanswered” from your handset or your account, and you keep the number your customers already know.
Does it really answer in English too?
Yes. Parousa recognises which language the caller is speaking and continues the call in it — natural Greek or English. The visitor calling about a table or a room is served in their own language, and you see the booking in your calendar in Greek.
Does it cover Platanias, Akrotiri and the villages?
Yes. The service has no geographical limits: it works the same for a restaurant at the old harbour, a guesthouse in Platanias or a business in Akrotiri and Apokoronas — all you need is a line that supports call forwarding.
Does the customer realise they are talking to an AI?
Yes. Parousa introduces itself as a digital assistant on every call — the European rules on artificial intelligence require it. The caller always knows who they are talking to, and call details are used only for service and booking handling.
What happens outside the season?
The service works all year round, like you do: in season it carries the weight of the calls you can’t reach, and in winter, with fewer staff, it keeps the line open. Everything booked or recorded is waiting in your calendar and your messages.
Want to be the first to know when Parousa launches?
Parousa is an AI phone reception service that speaks natural Greek and English, for businesses that run on bookings and appointments. Join the waiting list and we’ll let you know as soon as the first spots open up.
One email when it’s available — no spam.